Most organisations have a plan or vision for where they are going. Great organisations
have their customers at the heart of this vision. They accurately predict what is going
to happen to their existing and potential customers and have a plan that delivers
against their wants and needs.
We know where we want to be by 2015…
Established long term partnerships with clients who care passionately about driving their customer service
Focused on providing innovative practical solutions starting with the service solVer™ that are recognised as driving
change in performance
Respected (and a little loved) by our customers for how we have supported them
Do you know where you want to be in the future? Hope so.
If not, read on and you could be inspired to create a service vision.
A success story…
Speedo – A famous global swimwear brand catering for men women and kids who want to compete, be active or simply look hot in the pool or on the beach.
In a nutshell the VISIONS dilemma was…
Create a Customer focused Retail Vision for the great Speedo Brand!
What we did.
Working together with Tracy Hunt (World Wide Head of Marketing) we facilitated an event that created a customer focused vision for the whole of the retail team. The outcomes included a set of pictures representing the ambitious targets the team set themselves for both tasks and behaviours. Drawn by our in house artist Simon. Time was dedicated to ensure every team member understood the role they would play and everyone committed themselves to deliver against their objectives.
Our results.
This was the start of something great for Tracy and the team – One vision, One goal & lots of happy internal and external customers!
Here’s what Tracy said...
“Steven is extremely strong on relationship building, he took time to understand exactly what I required so we could clarify the objectives! We worked on a vision for the future to support me and my team. Future visioning is a speciality!”
How we can help
There are lots of possible solutions – and we would want to get to the real root of your visions dilemmas, however, here are some ideas of what we could do…
- Future basing – Explore together what your future service offer could look like and then embed milestones to make sure you get there
- Service Strategy workshops – Gather together all of your key stakeholders and work together to define your service strategy
- Predict what will happen to your customers in the future (using data and consumer insights) and then plan to be ahead of your customers
- Coaching for key players in your organisation
- Visual representations of what your vision will look like in the future
Discover more
about Vision...
Find out more about our views and opinions about a service VISION and how having one would help you.
Just click here to download
our PDF 
, size 72k.